Shipping & Return

SHIPPING COSTS
Shipping whin EU €10,-
Shipping rest of the world €25,-
Orders over €500 qualify for free shipping.

SHIPPING COSTS RETURN ORDER
The returning costs are at the consumer's expense.

REFLECTION PERIOD
When purchasing products you have the option to withdraw from the contract without specifying any reasons for a period of 14 days. This period starts on the day the product is received by the consumer.
During this period you shall handle the product and the packaging with care. You can only unpack the product to the extent necessary to judge whether you wish to keep the product. If you want to return the jewel you have to return the product with all delivered accessories in the original condition and packaging and with the label on to ROAR Jewel.

EXCHANGE
All other consumers may exchange items for a different item, however all exchanges are based on stock availability. Shipping is also free on the replacement item (note: not on the original item of purchase!), but if you are based outside the EU you will need to pay taxes and duties on this.

PAYMENT
Within 14 days you will receive a refund for the returned items to the account that you used for the original purchase. Always ask for a track & trace code when returning your product. Without this code, we cannot do anything for you when the item has been lost by the shipping company.